Support - Hosting / Domain Articles

How to troubleshoot domain and hosting problems? If you have a domain issue the first place to go is to the DNS/Whois lookup page located here. From this you can determine if the domain status has changed, if the domain has expired or if the delegation has changed. If there is a problem with the status or delegation of the domain name please contact your domain registrar, the whois record will show this information. From the dns records you need to see if there are valid A records for the web or MX records for the mail. If these records are missing you need to contact your web hosting provider or dns provider.

Email Problems - if you are having problems trying to download email via an email client, the first thing you should do is access the account via telnet. Instructions on accessing telnet can be found here. If you are unable to connect then you need to contact your email provider to check your password or if their is a problem with their service.

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